Shipping & Returns

Where we deliver

YOLION delivers within India through our logistics partners. Serviceable pin codes and estimated delivery times are confirmed during checkout and order fulfilment. If your area cannot be served, we will contact you promptly.

How shipping works

Orders are packed with care and handed to courier partners for delivery to the address you provide. You will receive tracking details when your order is shipped. Please keep your phone available for delivery attempts.

Our first oil is produced and bottled in Greece and air freighted to India. Once in India, domestic courier partners complete the last mile to your door.

Delivery timelines

Delivery time depends on your location, courier capacity, and stock availability. We aim to dispatch confirmed orders as soon as practicable and will share updates by email or phone where needed. Delays caused by weather, strikes, incorrect addresses, or courier disruption are outside our full control; we will still help you resolve them.

Failed delivery

If a delivery cannot be completed because the address is incomplete, unreachable, or refused, the parcel may be returned to us. Additional shipping charges may apply for a re-attempt. Please double-check your details at checkout.

Damaged or incorrect items

If your bottle arrives damaged, leaking, or clearly incorrect, contact us at the email below within 48 hours of delivery with your order reference and clear photographs of the packaging and product. We will arrange a replacement or refund as appropriate after review.

Returns and refunds

Because olive oil is a food product, we generally cannot accept returns of opened bottles for change of mind. Unopened bottles in original condition may be considered for return at our discretion if you contact us within 7 days of delivery and the product is unused, sealed, and returned in saleable condition.

Approved refunds are issued to the original payment method for prepaid orders, or as otherwise agreed for cash on delivery, after we receive and inspect the returned goods. Shipping costs for change-of-mind returns are ordinarily borne by the customer unless we agree otherwise.

Storage after delivery

Once delivered, please store your bottle tightly closed, away from direct sunlight and heat, at a maximum of 25°C, in line with the storage instructions on the bottle.

Contact

Shipping or returns questions: info@yolion.net.